Terms and conditions

WELCOME TO LOVESCOACH!

Do browse through our entire blog. There are more items when you click on the link "older posts" right below!

Feel free to make use of the side bar for easy navigation.

We are based in the USA

We will be using the courier service of Yamato Company for purchases S$200 and for orders under S$199, it would be a self collection at 1 location -
2 Owen Road Fortuna Hotel. We will not mail the items via registered/normal mail.

PLEASE INSPECT THE ITEM ON THE SPOT AND THERE WILL NOT BE A REFUND/EXCHANGE ONCE THE ORDER FORM HAS BEEN SIGNED

ALL PRICES LISTED ARE NETT, INCLUSIVE OF PERSONAL DELIVERY TO YOUR HOUSE/STATED ADDRESS OR MEET UPS. WE WILL NOT MAIL YOUR ITEMS.

All items listed on the blog are in ready stock in the USA or in Singapore if stated

AUTHENTICITY

All items are bought from COACH/KATE SPADE Outlet* Stores or COACH/KATE SPADE.Com and are ready stock in the US only.

*Items from the factory outlets are not rejected/damaged goods.

All items are BRAND NEW WITH TAG* and come with gift receipt. Photocopies of the original receipt will be given if there are no gift receipts available. Gift receipts are generated by the stores. Sometimes, the serial numbers might not match as the purchases are made in bulk and there could be a processing error.

* Tags might not be attached to the item as the store includes the tag inside the item

Items from coach/kate spade.com come with order form or a gift card in place of gift receipt. If both is not available, we will forward you the email confirmation from the website upon request.

We do not charge extra for coach paper bag or gift box (if the store provides) !

Either one will be provided and not both. We will provide whatever the store gives us and there will not be an option/choice.

Items from coach.com or kate spade.com does not guarantee a gift box or paper bag but we will provide whatever they provide us.

All kate spade bags will come with dust bag.

All coach bags do not come with dust bag

TO ORDER

- Items are available on a payment first basis and you do not have to wait for any invoice

- Reservations will only be available when full payment is made.

- Email orders to loves.coach@hotmail.com in the following format:

Title : Item name and style number
1. Name
2. Contact number
3. Address (residential/home)
4. Item number/name/colour
5. Price
6. Payment mode (POSB/UOB/OCBS internet banking or atm) and amt
7. Comments

-Once we have received this information, we will send a confirmation on the availability. After which, kindly make payment within 2 days.

-Bank transfer to POSB Savings account (032-47283-4)

-When using bank transfer, please email us your nickname,transaction number and amount transfered. This allows us to track the payments.


DELIVERY

- ALL PRICES ARE INCLUSIVE OF SHIPPING / HANDLING FEES / DELIVERY TO DOORSTEP FEES!

- Shipment will only be made when payment is received (No full Cash On Delivery).

- If you want your order to be shipped out on the nearest Monday, payment and confirmation should be made by the Friday of that week.

- Estimated 2 weeks meet up delivery to designated Singapore address (decided by buyer), latest 3 weeks.

- Personal delivery to a residential address or office address for orders S$200 and above only.

We will be using the courier service of Yamato Transport Pte Ltd for all personal delivery to any residential or office address.

There will not be any call/sms for courier of items.

The courier will be delivering between 8pm to 10pm from Monday to Friday to any residential address and between 9am -5pm from Monday to Friday to any workplace address. If you did not receive the item the day they delivered, they will do so the next day till the item is delivered.

As for orders below S$200, self collection will be at:

2 Owen Road Fortuna Hotel
(Exit A of Farrer Park MRT station - 2 stops from Dhoby Ghaut)
Collection point - Reception Desk any time (24hrs available)
Mention your name and item purchase to the receptionist.

An sms will be sent to inform you that the items are in Singapore for self collection.

*Kindly note that slight delays in delivery is not within our control as the shipment could be delayed due to high volume at the postal office.

- WE WILL BE RESPONSIBLE FOR GOODS THAT ARE DAMAGED DURING SHIPMENT AND A FULL REFUND/ REPLACEMENT WOULD BE MADE.

- No cancellations can be made once deal is finalized

EXCHANGE POLICY

An exchange will be made if:

-The colour of the product i delivered is not the colour the customer has ordered.
-The product is torn/damaged at the time of delivery after the customer has checked the product and to be returned to my partner upon checking.

Item tag must NOT be removed in order for any exchange to be done.

No exchange/refund for items which we have delivered to customers and customers would like to make an exchange for another design.

PLEASE INSPECT THE ITEM ON THE SPOT AND THERE WILL NOT BE A REFUND/EXCHANGE ONCE THE ORDER FORM HAS BEEN SIGNED

REFUND POLICY

A full refund of the product paid will be made if:

-The product is no longer in stock after making the payment.
-The item is determined to not be authentic. (Rest assured it won't be the case)